Planning Center Transition
We’re replacing Church Community Builder (CCB) & Subsplash with Planning Center. There will be more details in the next several weeks.
Project Overview
For the past couple of months, we’ve been working on transitioning our church management system from Church Community Builder (CCB) & Subsplash to Planning Center. If you’ve been around Centerpointe for a while, you probably recognize all of those names already...
At the end of the transition, everything will be stored and managed in Planning Center.
- We currently use CCB to manage contact information, Serve Team scheduling, Kids check-ins, Connect Groups, general communication, and many behind-the-scenes processes.
- We currently use Subsplash for online giving, event information, registrations, live streaming, media archives & Connect Group communication.
- In addition to CCB & Subsplash, we use Planning Center to plan our services.
At the end of the transition, everything will be stored and managed in Planning Center.
Reasons for the change
We’ve used these two systems in parallel for a long time, but there are an increasing number of issues as we grow. Some of the main benefits of the transition are:
- A unified system | We have contact information in both CCB and Planning Center, but that information is often outdated in one or the other. By moving to a single system, we will only be maintaining one set of information, meaning fewer errors and less confusion about which information goes where. It simplifies things for staff, leaders, and members.
- Better reporting and behind-the-scenes tools | One of the major frustrations we’ve faced with CCB is the difficulty of generating reports and managing data. The interface is frustrating and not intuitive, which means we are not able to use the information we have as well as we could. The corresponding tools in Planning Center are much easier to use and updated regularly.
- Better support and training | The team at Planning Center is constantly improving the platform as well as creating training materials for users. Whether you will use Planning Center to manage groups or teams at Centerpointe or to just update your personal information, there are great tutorial videos on YouTube and help pages on their website.
What this means for you
Our goal for the transition is to simplify and make things easier for everyone. We realize that there will be a small learning curve in the next couple of months, but we think this will help us greatly in the long term!
The transition mainly impacts things behind the scenes, but there are a few things we need your help with:
The transition mainly impacts things behind the scenes, but there are a few things we need your help with:
- Online giving/donations | The biggest change is to online giving. If you currently give online through Subsplash (Centerpointe App or Website), we will ask you to set up a new giving profile in Planning Center. We will send out more information about setting up your profile, and we will have someone available after church for several Sundays to answer any questions!
- Connect Group Leaders | If you lead or co-lead a Connect Group, we’ll be moving away from CCB Groups to Planning Center Groups. Leaders will receive more training resources as we finalize the transition.
- Serve Teams | If you’re already using Planning Center to volunteer at Centerpointe, not much will change! We will be cleaning up some of our existing information in Planning Center, but you will continue to receive scheduling requests and reminders just like you do now. If you receive your Serve requests through CCB, your Serve Leaders will be sending you instructions in the coming months.
- Centerpointe Apps | Since our church apps are hosted with Subsplash, these will go away when we transition in September. This includes mobile & TV apps. While most of the tools on our app will move to the Church Center App, things like "Media" & "Bible" will go away. Don't worry! All of our church services, both Live Stream & archived, can be found on our YouTube Channel.
What's next?
Step 1: Create Your Account
- Click the link to get started: https://centerpointetn.churchcenter.com/setup
- Follow the prompts to create your account.
- Pro Tip: Go ahead and add your profile picture, email & phone number
Step 2: Add Your Household
- During setup, you will have the option to add your household.
- Important for all households:
- This applies to families with children
- Please have ONE adult complete the initial setup
- All adults need to create their own profile.
- After setup, stop by the Pointe or fill out the form below to have your spouse added to your household.
- Help is available:
- Every Sunday & Wednesday at The Pointe (starting 6/28)
- Or fill out this form
Step 3: Move Your Giving
- 🚫 STOP giving through Subsplash
- ✅ START giving through Church Center
- We recommend using "Bank Transfer" because the processing fees are lower.
- We recommend using "Bank Transfer" because the processing fees are lower.
*Tax statements may look different this year since we are transitioning mid-year
Step 4: Set Up Your Serving Preferences
Church Center (Planning Center App) is where you’ll manage your serve schedule.
To access your account:
To access your account:
- Tap your profile picture
- There you can view schedules, activity, involvement, and settings
- Block Out Dates
- Mark any days you’re unavailable so your leader can schedule effectively.
- Update Household Preferences
- Choose whether you’d like to serve at the same time as family members.
- Contact Your Team Leader
- Use the “Email My Leader” feature if your availability changes.
